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Whisper-Quiet Operation: Experience powerful pleasure with incredibly quiet, low-noise technology. Enjoy discreet satisfaction anytime, anywhere, without disturbing others.
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App-Controlled Versatility: Take full command of your experience through an intuitive smartphone app. Customize patterns, intensities, and settings remotely for tailored pleasure.
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Dual Stimulation (Sucking & Vibrating): Combines targeted clitoral suction with deep, rumbling vibration for blended, intense climaxes. Offers versatile sensations to explore and discover your ultimate pleasure points.
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Soft, Skin-Like & Comfortable: Crafted from luxuriously soft, body-safe silicone for a velvety, comfortable feel against sensitive skin. Its gentle contours and flexible design ensure effortless, irritation-free enjoyment during extended use.
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Adorable Bird Design: Features a cute, playful bird shape, adding a touch of whimsy and fun to your intimate moments. The charming design makes it discreet and approachable, blending seamlessly with personal items.
Thank you for shopping at PELLEGRACE store. Due to the sensitive nature of our products, we have established the following refund policy. Please read carefully :
1. REFUND CONDITIONS :
| Situation | Refundable | Notes |
|---|---|---|
| Product unopened with intact packaging | Yes | Must request within 3 days of receipt |
| Product has quality issues | Yes | Must provide photo/video evidence |
| Product opened but unused | No | Non-refundable for hygiene reasons |
| Product used | No | Non-refundable for hygiene reasons |
| Shipping damage | Yes | Must provide photo evidence |
2. REFUND PROCESS :
Reach out to our support team via email or live chat.
Submit your order number and any relevant evidence.
We'll review your request within 1-3 business days.
Approved refunds will be processed to original payment method.
3. IMPORTANT NOTES :
| Who covers the shipping costs? | Return shipping costs are buyer's responsibility (except for quality issues). |
| How will the refund be processed? | Refunds will be issued to original payment method. |
| Can custom products be refunded? | Custom products are non-refundable. |
| Can sale items be returned or exchanged? | Sale items follow promotion rules. |
4. CONTACT INFORMATION :
We are committed to exceptional worldwide service. Every day, we reliably ship hundreds of orders with prompt responsiveness — Your satisfaction is our top priority.
1. DELIVERY TIMEFRAMES :
The delivery process consists of two essential phases :
Processing time : We prepare each order through a 3-step process (verification, quality control, packaging) and dispatch items within 1-5 business days.
Shipping time : Once dispatched, your package's travel time to reach you will vary according to the shipping option chosen and final delivery address. ( Refer to the following table )
| Country | Shipping Time |
|---|---|
| United States (Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) | 8-12 Work Days |
| United Kingdom, Germany, France, Mexico, Spain (Except Baleares, Las Palmas, Santa Cruz) | 6-12 Work Days |
| Australia, Canada, Italy | 12-18 Work Days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal | 15-25 Work Days |
| Japan, Korea (If you fill in the correct tax ID number, it only takes 8-10 days to receive it.) | 8-18 Work Days |
| The Middle East (Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.) | 30-50 Work Days |
| India | 30-50 Work Days |
| South America (Colombia, Guatemala, etc.) | 20-30 Work Days |
*During peak seasons and promotional sales, delivery might take a little longer.
2. HOW CAN I TRACK MY ORDERS ?
1. Your order will be processed and dispatched within 24 hours of acceptance (on business days). During promotions, processing may take slightly longer.
2. Once shipped, you’ll receive a confirmation email with tracking details. Note: Tracking updates may take a few days to appear.
3. You will also be able to track your order in your account.
3. IS MY PACKAGE DISCREET ?
Your order ships in plain, unmarked packaging—no labels, no hints about contents. Total privacy guaranteed.
We would love to hear from you, contact us on:
Email: support@pellegrace.com
Thank you for shopping at PELLEGRACE store. Due to the sensitive nature of our products, we have established the following refund policy. Please read carefully :
1. REFUND CONDITIONS :
| Situation | Refundable | Notes |
|---|---|---|
| Product unopened with intact packaging | Yes | Must request within 3 days of receipt |
| Product has quality issues | Yes | Must provide photo/video evidence |
| Product opened but unused | No | Non-refundable for hygiene reasons |
| Product used | No | Non-refundable for hygiene reasons |
| Shipping damage | Yes | Must provide photo evidence |
2. REFUND PROCESS :
Reach out to our support team via email or live chat.
Submit your order number and any relevant evidence.
We'll review your request within 1-3 business days.
Approved refunds will be processed to original payment method.
3. IMPORTANT NOTES :
| Who covers the shipping costs? | Return shipping costs are buyer's responsibility (except for quality issues). |
| How will the refund be processed? | Refunds will be issued to original payment method. |
| Can custom products be refunded? | Custom products are non-refundable. |
| Can sale items be returned or exchanged? | Sale items follow promotion rules. |
4. CONTACT INFORMATION :
We are committed to exceptional worldwide service. Every day, we reliably ship hundreds of orders with prompt responsiveness — Your satisfaction is our top priority.
1. DELIVERY TIMEFRAMES :
The delivery process consists of two essential phases :
Processing time : We prepare each order through a 3-step process (verification, quality control, packaging) and dispatch items within 1-5 business days.
Shipping time : Once dispatched, your package's travel time to reach you will vary according to the shipping option chosen and final delivery address. ( Refer to the following table )
| Country | Shipping Time |
|---|---|
| United States (Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) | 8-12 Work Days |
| United Kingdom, Germany, France, Mexico, Spain (Except Baleares, Las Palmas, Santa Cruz) | 6-12 Work Days |
| Australia, Canada, Italy | 12-18 Work Days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal | 15-25 Work Days |
| Japan, Korea (If you fill in the correct tax ID number, it only takes 8-10 days to receive it.) | 8-18 Work Days |
| The Middle East (Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.) | 30-50 Work Days |
| India | 30-50 Work Days |
| South America (Colombia, Guatemala, etc.) | 20-30 Work Days |
*During peak seasons and promotional sales, delivery might take a little longer.
2. HOW CAN I TRACK MY ORDERS ?
1. Your order will be processed and dispatched within 24 hours of acceptance (on business days). During promotions, processing may take slightly longer.
2. Once shipped, you’ll receive a confirmation email with tracking details. Note: Tracking updates may take a few days to appear.
3. You will also be able to track your order in your account.
3. IS MY PACKAGE DISCREET ?
Your order ships in plain, unmarked packaging—no labels, no hints about contents. Total privacy guaranteed.
We would love to hear from you, contact us on:
Email: support@pellegrace.com
