Product Disclaimer

90 Day Happiness Guarantee

We stand behind the quality of our products. Your satisfaction is covered by our 90-Day Happiness Guarantee. If your product fails due to a manufacturing defect under normal use within 90 days of purchase, we will repair it.

To maintain a fair and balanced policy:

· Please note that damage resulting from personal misuse is not covered.
· This guarantee does not apply to Gift Sets, Mystery Boxes, or Flash Deal items.

Your satisfaction is our promise. Our 90 Day Pleasure Guarantee ensures you shop confidently to discover your ideal fit. For any assistance, our friendly and discreet customer support is always available.

Electric Product Warranty & Safety Statement

Waterproof Rating: Please note the specified waterproof level (e.g., IPX7). Do not submerge products not rated for full immersion. Improper exposure to water voids the warranty.

Charging & Care: Use only the provided charger. Overcharging or using incompatible power sources can damage the battery and is a safety hazard. Allow the product to cool down between uses, as prolonged continuous use may cause overheating and damage the internal motor.

Warranty Coverage: Our warranty covers manufacturing defects in materials and workmanship for the specified period. It does not cover damage from misuse, accidental damage, improper charging, or tampering with the device.

Body-Safe Silicone Product Care

Material Assurance: Our products are made from premium, body-safe silicone. They are non-toxic, hypoallergenic, and free from phthalates.

Cleaning Instructions: To preserve the material, clean before and after each use with warm water and mild, soap-free cleanser. Avoid harsh chemicals or abrasives.

Storage & Compatibility: Store in a cool, dry place away from direct sunlight. Do not let silicone products touch each other or other TPE/TPR materials for prolonged periods, as this can cause surface breakdown. Use only water-based lubricants; oil-based or silicone-based lubricants can degrade the silicone.

CONTACT US

Whatsapp: +1 (312) 217 7856

Email: support@pellegrace.com

Opening Hours:
MON to SAT: 9:00AM - 10:00PM
SUN: 10:00AM - 6:00PM