A:   Please note that due to health and hygiene considerations, products that have been opened, worn, or used are not eligible for refunds or exchanges. To initiate a return, please contact our customer support team for authorization and instructions.

B:   Should you change your mind or realize there's an error in your order, please contact our customer service at support@pellegrace.com before your order is processed for shipment. We are happy to make adjustments or cancel it for you.

Please note that we are unable to modify any orders that have already been shipped.

C:   If you receive a wrong or faulty item, here are two solutions to ensure a refund:
Refuse Delivery: You may simply refuse the package upon delivery. The carrier will mark it as 'Return to Sender' (RTS), and it will be sent back to us at no cost to you.

D:   If your order was not delivered or is missing, please contact our support team at support@pellegrace.com. We will investigate with the carrier and promptly arrange for a replacement or refund.

E:   Changed your mind? If you wish to return an item for personal reasons, please get in touch with our customer service team first at [email address]. We'll note your request and guide you through the process. Don't forget to enclose a note with your order number inside the return package. The return shipping fee will be the customer's responsibility.