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Mini Non-Stretching Design: Engineered for sensitive users, the mini size gently stimulates without stretching intimate areas, ideal for beginners.
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Ultra-Quiet & Portable: 45dB whisper-quiet operation (library-level), discreet pouch packing fits in palm, perfect for travel.
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7 One-Touch Vibration Modes: One-button cycling through 7 modes including 3D Oscillation, escalation waves & rhythmic pulses.
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Medical-Grade Materials: Hybrid construction: body-safe silicone (hypoallergenic) + food-grade ABS plastic (non-porous).
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Stealth-On-The-Go System: Fits in yoga pants pocket - your secret orgasm coach at gym/lounge/co-working space.
Thank you for shopping at PELLEGRACE store. Due to the sensitive nature of our products, we have established the following refund policy. Please read carefully :
1. REFUND CONDITIONS :
| Situation | Refundable | Notes |
|---|---|---|
| Product unopened with intact packaging | Yes | Must request within 3 days of receipt |
| Product has quality issues | Yes | Must provide photo/video evidence |
| Product opened but unused | No | Non-refundable for hygiene reasons |
| Product used | No | Non-refundable for hygiene reasons |
| Shipping damage | Yes | Must provide photo evidence |
2. REFUND PROCESS :
Reach out to our support team via email or live chat.
Submit your order number and any relevant evidence.
We'll review your request within 1-3 business days.
Approved refunds will be processed to original payment method.
3. IMPORTANT NOTES :
| Who covers the shipping costs? | Return shipping costs are buyer's responsibility (except for quality issues). |
| How will the refund be processed? | Refunds will be issued to original payment method. |
| Can custom products be refunded? | Custom products are non-refundable. |
| Can sale items be returned or exchanged? | Sale items follow promotion rules. |
4. CONTACT INFORMATION :
We are committed to exceptional worldwide service. Every day, we reliably ship hundreds of orders with prompt responsiveness — Your satisfaction is our top priority.
1. DELIVERY TIMEFRAMES :
The delivery process consists of two essential phases :
Processing time : We prepare each order through a 3-step process (verification, quality control, packaging) and dispatch items within 1-5 business days.
Shipping time : Once dispatched, your package's travel time to reach you will vary according to the shipping option chosen and final delivery address. ( Refer to the following table )
| Country | Shipping Time |
|---|---|
| United States (Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) | 8-12 Work Days |
| United Kingdom, Germany, France, Mexico, Spain (Except Baleares, Las Palmas, Santa Cruz) | 6-12 Work Days |
| Australia, Canada, Italy | 12-18 Work Days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal | 15-25 Work Days |
| Japan, Korea (If you fill in the correct tax ID number, it only takes 8-10 days to receive it.) | 8-18 Work Days |
| The Middle East (Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.) | 30-50 Work Days |
| India | 30-50 Work Days |
| South America (Colombia, Guatemala, etc.) | 20-30 Work Days |
*During peak seasons and promotional sales, delivery might take a little longer.
2. HOW CAN I TRACK MY ORDERS ?
1. Your order will be processed and dispatched within 24 hours of acceptance (on business days). During promotions, processing may take slightly longer.
2. Once shipped, you’ll receive a confirmation email with tracking details. Note: Tracking updates may take a few days to appear.
3. You will also be able to track your order in your account.
3. IS MY PACKAGE DISCREET ?
Your order ships in plain, unmarked packaging—no labels, no hints about contents. Total privacy guaranteed.
We would love to hear from you, contact us on:
Email: support@pellegrace.com
Thank you for shopping at PELLEGRACE store. Due to the sensitive nature of our products, we have established the following refund policy. Please read carefully :
1. REFUND CONDITIONS :
| Situation | Refundable | Notes |
|---|---|---|
| Product unopened with intact packaging | Yes | Must request within 3 days of receipt |
| Product has quality issues | Yes | Must provide photo/video evidence |
| Product opened but unused | No | Non-refundable for hygiene reasons |
| Product used | No | Non-refundable for hygiene reasons |
| Shipping damage | Yes | Must provide photo evidence |
2. REFUND PROCESS :
Reach out to our support team via email or live chat.
Submit your order number and any relevant evidence.
We'll review your request within 1-3 business days.
Approved refunds will be processed to original payment method.
3. IMPORTANT NOTES :
| Who covers the shipping costs? | Return shipping costs are buyer's responsibility (except for quality issues). |
| How will the refund be processed? | Refunds will be issued to original payment method. |
| Can custom products be refunded? | Custom products are non-refundable. |
| Can sale items be returned or exchanged? | Sale items follow promotion rules. |
4. CONTACT INFORMATION :
We are committed to exceptional worldwide service. Every day, we reliably ship hundreds of orders with prompt responsiveness — Your satisfaction is our top priority.
1. DELIVERY TIMEFRAMES :
The delivery process consists of two essential phases :
Processing time : We prepare each order through a 3-step process (verification, quality control, packaging) and dispatch items within 1-5 business days.
Shipping time : Once dispatched, your package's travel time to reach you will vary according to the shipping option chosen and final delivery address. ( Refer to the following table )
| Country | Shipping Time |
|---|---|
| United States (Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) | 8-12 Work Days |
| United Kingdom, Germany, France, Mexico, Spain (Except Baleares, Las Palmas, Santa Cruz) | 6-12 Work Days |
| Australia, Canada, Italy | 12-18 Work Days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal | 15-25 Work Days |
| Japan, Korea (If you fill in the correct tax ID number, it only takes 8-10 days to receive it.) | 8-18 Work Days |
| The Middle East (Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.) | 30-50 Work Days |
| India | 30-50 Work Days |
| South America (Colombia, Guatemala, etc.) | 20-30 Work Days |
*During peak seasons and promotional sales, delivery might take a little longer.
2. HOW CAN I TRACK MY ORDERS ?
1. Your order will be processed and dispatched within 24 hours of acceptance (on business days). During promotions, processing may take slightly longer.
2. Once shipped, you’ll receive a confirmation email with tracking details. Note: Tracking updates may take a few days to appear.
3. You will also be able to track your order in your account.
3. IS MY PACKAGE DISCREET ?
Your order ships in plain, unmarked packaging—no labels, no hints about contents. Total privacy guaranteed.
We would love to hear from you, contact us on:
Email: support@pellegrace.com
