Available 24/7 at
(090) 123-4567
Specification
Highlights
The delivery process for your sex toys consists of two essential phases: processing time & shipping time.
Refer to the following table for estimated delivery times:
| Country | Shipping Time |
|---|---|
| United States (Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) | 8-12 Work Days |
| United Kingdom, Germany, France, Mexico, Spain (Except Baleares, Las Palmas, Santa Cruz) | 6-12 Work Days |
| Australia, Canada, Italy | 12-18 Work Days |
| Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal | 15-25 Work Days |
| Japan, Korea (If you fill in the correct tax ID number, it only takes 8-10 days to receive it.) | 8-18 Work Days |
| The Middle East (Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.) | 30-50 Work Days |
| India | 30-50 Work Days |
| South America (Colombia, Guatemala, etc.) | 20-30 Work Days |
*During peak seasons and promotional sales, delivery of your adult toys might take a little longer.
1. Your order will be processed and dispatched within 24 hours of acceptance (on business days). During promotions, processing may take slightly longer.
2. Once shipped, you’ll receive a confirmation email with tracking details. Note: Tracking updates may take a few days to appear.
3. You will also be able to track your order in your account. Click here to track your sex toy order.
We are committed to providing our customers with high-quality products, which have been widely appreciated.
If you need to cancel your order, please note the following:
| Order not shipped | Cancel within 24 hours of your order for a full refund |
| After 24 hours, we will charge a refund fee of 5% | |
| Order has been shipped | Cancellation is not available after 24 hours |
Please reach out to our customer service team with your order number and relevant details:
Email: support@pellegrace.com
WhatAapp: +1 (773) 801-8684
We offer a comprehensive 60-day return policy from the date of purchase on all our adult sex toys. To be eligible for a return, items—such as our tongue vibrators—must be unworn, unused, and in their original condition with all tags and discreet packaging intact. A proof of purchase is required. Please note that we are unable to process exchanges for intimate products.
Once we receive your return, we'll inspect the item and let you know if your refund is approved. If it is, we'll process the refund to your original payment method within 10 business days. After we process it, it may still take some time for it to show up on your statement.
To initiate a return for your adult toy, please contact us at support@pellegrace.com. If approved, we will provide a return shipping label and instructions. Returns sent without prior authorization cannot be accepted.
We offer a 180-day money-back guarantee for any unopened sex toy product in its original packaging. For pre-shipment cancellations, a full refund is available if canceled within 24 hours of purchase. Cancellations made after this window but before shipment will incur a 5% processing fee. Please note that orders for vibrators and other items cannot be canceled once they have been shipped.
Once we receive your return, we'll inspect it and let you know if your refund is approved. If it is, we'll process the refund to your original payment method within 10 business days. After we process it, it may still take some time for it to show up on your statement.
Waiting more than 15 business days after approval? Contact us at support@pellegrace.com for help.
A: Please note that due to health and hygiene considerations regarding sex toys, products that have been opened, worn, or used are not eligible for refunds or exchanges. To initiate a return, please contact our customer support team for authorization.
B: Should you change your mind or realize there's an error in your order, please contact our customer service at support@pellegrace.com before your order is processed for shipment. We are happy to make adjustments or cancel it for you.
C: If you receive a wrong or faulty vibrator, here are two solutions to ensure a refund:
Refuse Delivery: You may simply refuse the package upon delivery. The carrier will mark it as 'Return to Sender' (RTS), and it will be sent back to us at no cost to you.
D: If your adult toy order was not delivered or is missing, please contact our support team at support@pellegrace.com. We will investigate with the carrier and promptly arrange for a replacement or refund.
E: Changed your mind? If you wish to return an item for personal reasons, please get in touch with our customer service team first at support@pellegrace.com. We'll note your request and guide you through the process. Don't forget to enclose a note with your order number inside the return package. The return shipping fee will be the customer's responsibility.
F: If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
G: If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Please reach out to our customer service team with your order number and relevant details:
Email: support@pellegrace.com
WhatsApp: +1 (773) 801-8684
