Yes, shopping at Pellegrace is safe. Your payment details are secured using 2048-bit SSL encryption and are sent directly to the bank for processing. The site supports secure checkout via credit/debit cards, Apple Pay, Google Pay, PayPal, and other providers (availability may vary by location).
We regret to inform you that once an order is placed, we begin processing and preparing the items immediately. Therefore, if you insist on canceling the order, a 5% cancellation fee will be applied.
Should you wish to proceed with cancellation, please note the following policies based on your order status:
1. If your order has not yet been shipped:
· Cancellation within 24 hours of order placement will receive a full refund.
· Cancellations after 24 hours will incur a 5% processing fee.
2. If your order has already been shipped:
· Unfortunately, we cannot accept cancellations once the order is in transit.
If you would like to request a cancellation, please contact our customer service team at support@pellegrace.com with your order number and relevant details.
Thank you for your understanding.
Returns are only accepted for items that are unopened and in their original packaging.
Due to the nature of adult products, which involve strict health and privacy standards, any opened items cannot be restocked or resold and are therefore ineligible for return.
Please initiate all return requests with customer service within 30 days of receipt.
Please allow up to one week for us to process your order for shipping. Once dispatched, most deliveries are completed within 15 days, though this can vary by location.
You can track your order's status anytime by logging into your Pellegrace account.
We are pleased to offer complimentary worldwide air shipping to all destinations.
All orders are shipped from our logistics center in China to ensure cost-effective delivery for our customers.
